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Importance of a Communication Strategy - By Shelley Frost

Communication must be appropriate for the target to be effective.

 

The workplace necessitates frequent communication between colleagues, human resources and management staff within the organization. Companies also communicate with outside entities, such as suppliers, clients and the general public. A corporate communication strategy plan lays out how to handle the various forms of communication dispersed by the company. Understanding the benefits and purpose of the plan helps as you develop your own communication strategy.

 

Standardized Communication

A corporate communication plan creates a standardized way to interact with colleagues, managers and other business contacts. Instead of leaving the method up to the employees, the plan spells out how they should communicate. For example, the plan might specify that all information be dispersed via memo or email, with everyone on the team included in the email. This creates consistency in workplace communication, helping to reduce confusion or missed information.

 

Information Dispersal

A communication strategy ensures that all significant information is dispersed to the correct people, both internally and externally. Having all people on the same page is essential to a highly efficient workplace. If some staff members are unaware of key information, they may be unable to complete their duties properly, or do work that they don't actually need to perform. Without standardized communication strategies to external business contacts, you may have clients or suppliers who are unaware of policy changes, upcoming events and other relevant company information.

 

Company Image

Your communication strategy affects your company image. If you have a standardized, professional method of communicating with the public and your external business contacts, you present yourself as a professional company with strong organization. If communication is sporadic and information comes from different people inconsistently, you present your company as a disorganized unit. You also risk having conflicting information released if you don't have a specific communication plan in place.

 

Staff Morale

Lack of communication or inconsistent information dispersal leaves employees feeling frustrated. Staff members may feel left out, particularly if management fails to communicate key information. By sharing information consistently with employees, the company creates a sense of transparency that allows staff members to feel they know what is going on. If there is a lack of communication, employees may be left wondering what is going on with the company and may start feeling that the management team is intentionally withholding information.

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About the Author

Based in the Midwest, Shelley Frost has been writing parenting and education articles since 2007. Her experience comes from teaching, tutoring and managing educational after school programs. Frost worked in insurance and software testing before becoming a writer. She holds a Bachelor of Arts in elementary education with a reading endorsement.

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